Mywedding.bio

[kalanithi2]

Dear Sir/Madam,

This is the issue

We would like to inform you that we have reviewed your case and to resolve the reported issue you should contact the Chevereto Support team and request them to change your website's domain name to "https://www.mywedding.bio". Once they are done with your inquiry please get back to us and we will configure your account so that all traffic towards "www.mywedding.bio" and mywedding.bio could be redirected to "https://www.mywedding.bio".

 

[Rodolfo]

Chevereto doesn't manage your server, your hosting provider does.

 

[kalanithi2]

Chevereto doesn't manage your server, your hosting provider does.

which website url

 

[kalanithi2]

Totally i am confuse.

Ok let me explain , when i try to type https://www.mywedding.bio my site not opening properly its look different.

When i try to type mywedding.bio its not open properly,

Please check the image attach.

thanks

 

[Rodolfo]

It's too late here, send me FTP access to check it tomorrow.

inbox@chevereto.com

By the way, please read this: https://chevereto.com/community/threads/tech-support-guidelines.7552/

 

[kalanithi2]

Please do it today since i want to show demo to my client sorry please

already i send email to you the details.

 

[Rodolfo]

Is 2 AM here. Sorry.

 

[bee]

Wrong setup ...

www.mywedding.bio goes to www.mywedding.bio.cdn.cloudflare.net [104.31.73.28]
mywedding.bio goes to your host at 139.162.53.120

Check your setup at Cloudflare and/or your DNS settings ... If you have no experience into this - hire someone or don't use 3rd Party's like Cloudflare.

This is not an Chevereto issue, so Rodolfo cannot support you in this case.

 

[kalanithi2]

Wrong setup ...

www.mywedding.bio goes to www.mywedding.bio.cdn.cloudflare.net [104.31.73.28]
mywedding.bio goes to your host at 139.162.53.120

Check your setup at Cloudflare and/or your DNS settings ... If you have no experience into this - hire someone or don't use 3rd Party's like Cloudflare.

This is not an Chevereto issue, so Rodolfo cannot support you in this case.

Hi,

I removed the cloudfare.

its now going ok , but the site is not working properly

thank

 

[bee]

site is not working properly

And what's the problem?

I can reach your site with and w/out www ... Only background image and logo image is missing ... check that into your dashboard settings ...

And remember - if you have any issues, describe them properly ... otherwise nobody could help and just waste time ...

 

[kalanithi2]

hi,

sorry

in my dashboard image and logo there.

thanks

 

[bee]

image and logo there

Are you sure?

404 not found ...

 

[kalanithi2]

Hi,

Sorry there is no image , but now i try to upload logo.svg image but cover photo image i cant able to upload there error is Can't get target upload source info.

Thanks

 

[kalanithi2]

Hi,

Even i upload any image also its not display dont know why?

thanks

 

[bee]

Check the owner:group on your folders ... It should be the same as your web server runs. Also check the rights of the folders ... should be 755 ...

 

[kalanithi2]

i dont understand.

 

[Rodolfo]

Domain resolution is not handled by Chevereto. Chevereto doesn't control if your non-www redirects to www or if all traffic should be sent to https. Chevereto doesn't do that, that's your server. You have to configure that, not Chevereto.

There are countless guides that will tell you how to do this. Simply search for "cpanel redirect http to https". Looking at your .htaccess you have a real mess there:



Note that there are two rules on images which someone did, maybe a newbie support guy. After fixing that your website works properly.

2. Https redirect in cPanel is very basic and won't accomplish exactly what you need. The rule that you need is something like this (I've already added this rule):

    # Force WWW + https
    RewriteCond %{HTTP_HOST} !^$
    RewriteCond %{HTTP_HOST} !^www\. [NC]
    RewriteRule ^ https://www.%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

Cheers,
Rodolfo.

 

[kalanithi2]

Thank you so much for your great support.