Internal 500 server error when uploading

[rabster]

Website URL
<private>

Chevereto version
3.10.1

Description of the issue
good afternoon

this is a new site but i get intermittent errors when uploading images and they dont all seem to make it to the site we get a triangle and an error message

what could cause this

many thanks

 

[Rodolfo]

Check your server error log. Since you didn't provide server access is quite limited and basic the support that I can provide to you.

This could help you: https://chevereto.com/docs/debug

 

[Barry]

Website URL
<private>

Chevereto version
3.10.1

Description of the issue
good afternoon

this is a new site but i get intermittent errors when uploading images and they dont all seem to make it to the site we get a triangle and an error message

what could cause this

many thanks

First quess would be the image is too large compared to your php settings.

 

[Rodolfo]

First quess would be the image is too large compared to your php settings.

Most likely yeah, the common stuff is memory > gd library > permissions