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    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
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Installation error

kors20

Chevereto Member
Hello. This error appears during installation (screenshot). Then nothing happens. The license is paid. I am trying to install on Synology NAS, php7.3, mysql, maria db10
 

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  • 521B5195-4D7D-4B55-8691-28605E6CD8BE.jpeg
    521B5195-4D7D-4B55-8691-28605E6CD8BE.jpeg
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That's totally normal, check the installer troubleshoot: https://v3-docs.chevereto.com/setup/installer.html#troubleshoot what happened here is that Chevereto was trying to install the software by submitting the install form, but your server replied with a 504 (basically, it took too long to get the reply).

You could spend hours figuring out why is throwing the error, so I suggest you to go to /install and see if you can continue the process from there. If not, proceed with a manual installation: https://v3-docs.chevereto.com/setup/install.html#install
 
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