Installation error: SQLSTATE[42S02]

[sarcorp]

When I install the script on the hosting again, I get an error. Installation error: SQLSTATE[42S02]... Help fix it

 

[Rodolfo]

Hi,

The software outputs a richer error response, you should paste the entire error as when you trim the error you don't let us know what exactly is going on there. Please provide the full error response, don't edit it.

Also, you should check our deploy alternatives if you don't want to worry about conflicting server setups.

Cheers,
Rodolfo.

 

[sarcorp]

Hi,

The software outputs a richer error response, you should paste the entire error as when you trim the error you don't let us know what exactly is going on there. Please provide the full error response, don't edit it.

Also, you should check our deploy alternatives if you don't want to worry about conflicting server setups.

Cheers,
Rodolfo.

Hello, you can install the script yourself and check the work, when installing I get an error.

Here is access to the hosting control panel:

Authorization

ispm11.hostfx.ru

Login: u230938
Password: sZ2tF2hI

The domain name is already backed up to hosting

 

[Rodolfo]

This support layer doesn't include support for your third-party server. You must debug and provide the error to us on your own. With that info we can determine if this is a bug or something else. We can also guide you through a solution.

If you don't want to debug it on your own and get us to fix your server provisioning consider purchasing Extra Support.

 

[sarcorp]

I purchased the script, but the script is not installed on the hosting. I tried to install it on 2 different hosting sites, but all to no avail.

 

[Rodolfo]

I will try to get installed, but kindly note that this is not included in this support layer. We will check it without any urgency.

 

[Rodolfo]

Issue here is your hosting, it provides only MySQL 5.5 working connection and Chevereto requires at least MySQL 5.7. None of the included database versions connects, only MySQL 5.5 works in your machine.

Aw, snap! Internal Server Error [debug @ print,error_log] - https://chv.to/v3debug

** errorId #e4764a3a0e26a7a0 **

PDOException [2059]: SQLSTATE[HY000] [2059] Authentication plugin 'caching_sha2_password' cannot be loaded: /usr/lib64/mysql/plugin/caching_sha2_password.so: cannot open shared object file: No such file or directory

At /lib/G/classes/class.db.php:68

Stack trace:

#0 /lib/G/classes/class.db.php(68): PDO->__construct('mysql:host=185.253.34.64;dbname=u230938_diuca;port=3316', 'u230938_diuca', 'nR5mO9uW', Array)
#1 /lib/G/classes/class.db.php(82): G\DB->__construct()
#2 /app/loader.php(58): G\DB::getInstance()
#3 /index.php(20): include_once('/app/loader.php')

Here's the settings file for db connection:



You should forward this to your hosting company, if you have further issues don't hesitate to open a new ticket.