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Install network license on existing installed free version.

ini-k

Chevereto Member
👉Fill out this template accordingly with the issue you are experiencing. Add relevant files if needed. 🚧🚦Don't @mention to grab attention. Don't edit the titles of this template. Remove this paragraph when done.

🎯Description of the issue

Need to install a Network license on the already installed existing version of the software.

▶🚶‍Reproduction steps
  1. Need instruction
😢Unexpected result

[Example: Images are not getting uploaded at all and the system throws "An error occurred, try again later".]

📃Error log message

[Provide any relevant error log entry. You may check our documentation for help on this]
 
now I am getting a different error when trying to upgrade

I can manually access github

<html><head><title>500 Internal Server Error</title></head><body>
<h2>Request Timeout</h2>
<p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.
</p>
</body></html>

but get the following error in logs

Exception: Invalid login $by password in /home/inik/domains/ini-k.com/public_html/itsme/app/lib/classes/class.login.php:153
Stack trace:
#0 /home/inik/domains/ini-k.com/public_html/itsme/app/routes/route.login.php(102): CHV\Login::login('1', 'password', false)
#1 /home/inik/domains/ini-k.com/public_html/itsme/lib/G/classes/class.handler.php(232): G\Handler->{closure}(Object(G\Handler))
#2 /home/inik/domains/ini-k.com/public_html/itsme/lib/G/classes/class.handler.php(132): G\Handler->processRequest()
#3 /home/inik/domains/ini-k.com/public_html/itsme/app/web.php(580): G\Handler->__construct(Array)
#4 /home/inik/domains/ini-k.com/public_html/itsme/app/loader.php(239): require('/home/inik/doma...')
#5 /home/inik/domains/ini-k.com/public_html/itsme/index.php(20): include_once('/home/inik/doma...')
 
The software is being upgraded. Don't close this window until the process gets completed.

Error: Unable to parse server response. The installer is expecting a JSON response, but your server thrown this:

<html><head><title>500 Internal Server Error</title></head><body>
<h2>Request Timeout</h2>
<p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.
</p>
</body></html>

This is not normal and you should report it to our GitHub repository.


09:52:00 Server ini-k.com PHP 7.2.25
09:52:06 Valid license key
09:52:06 Software has been set to: chevereto
09:52:15 Downloading latest chevereto release
09:52:15 Detecting existing cPanel .htaccess handlers
09:52:15 No cPanel .htaccess handlers found
09:52:15 Downloading latest chevereto release
09:52:42 Downloaded chevereto-pkg-0a8f4f11.zip (27.7 MB @1.03MB/s.)
09:52:42 Extracting chevereto-pkg-0a8f4f11.zip
 
It seems that the process is taking too long for your server. Is your database too big or something?

I'm afraid that I will require server access to fix this for you.

Send access with a reference to this topic at inbox@chevereto.com
 
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