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HTTP ERROR 500 error after updating from 3.17 to 3.18

Z

zeekzeek

Chevereto Member
⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information, if you have a Network license you can ask to examine your installation directly. Read and follow the troubleshoot for debugging instructions.
⏳ Ticket response time is 48-hours
🇨🇱 Support is delivered in CLST (holidays and weekends are excluded)
💸 Purchase extra support to get 12-hours response time and no hassle ($45)
⛔ Tickets not following the guidelines will be handled as community support.
🚧 Don't edit the titles of this template and remove all instructions when done.

▶ Reproduction steps
  1. I am getting an HTTP ERROR 500 error after updating from 3.17 to 3.18. I updated via the dashboard. It downloaded the update then caused the HTTP ERROR 500 error when applying the update.
    I don't see any errors in the server logs. The site worked well with 3.17.

  2. https://selfabsorbed.com/
  3. https://selfabsorbed.com/ entire site
😢 Unexpected result

The website responds with a 500 error for the entire site.

📃 Error log message

I looked everywhere I could find for errors. Here's where Cpanel showed:

Thu Apr 15 16:45:02.773570 2021] [authz_core:error] [pid 8137] [client 24.187.100.235:10742] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/installer.php
[Thu Apr 15 16:40:47.000597 2021] [authz_core:error] [pid 6591] [client 24.187.100.235:10720] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/index.php
[Thu Apr 15 16:39:47.696278 2021] [authz_core:error] [pid 6102] [client 24.187.100.235:10719] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/index.php
[Thu Apr 15 16:39:45.560440 2021] [authz_core:error] [pid 7212] [client 24.187.100.235:10717] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/index.php
[Thu Apr 15 13:35:27.380585 2021] [authz_core:error] [pid 17184] [client 24.187.100.235:9138] AH01630: client denied by server configuration: /home/selfabso/public_html/app/index.php

These only appeared after the fact when I tried to access these directories directly from a browser.
 
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zeekzeek said:
⚠ Fill out this template to describe the issue you are experiencing. Check hotfixes for known issues. Must provide relevant debug information, if you have a Network license you can ask to examine your installation directly. Read and follow the troubleshoot for debugging instructions.
⏳ Ticket response time is 48-hours
🇨🇱 Support is delivered in CLST (holidays and weekends are excluded)
💸 Purchase extra support to get 12-hours response time and no hassle ($45)
⛔ Tickets not following the guidelines will be handled as community support.
🚧 Don't edit the titles of this template and remove all instructions when done.

▶ Reproduction steps
  1. I am getting an HTTP ERROR 500 error after updating from 3.17 to 3.18. I updated via the dashboard. It downloaded the update then caused the HTTP ERROR 500 error when applying the update.
    I don't see any errors in the server logs. The site worked well with 3.17.

  2. https://selfabsorbed.com/
  3. https://selfabsorbed.com/ entire site
😢 Unexpected result

The website responds with a 500 error for the entire site.

📃 Error log message

I looked everywhere I could find for errors. Here's where Cpanel showed:

Thu Apr 15 16:45:02.773570 2021] [authz_core:error] [pid 8137] [client 24.187.100.235:10742] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/installer.php
[Thu Apr 15 16:40:47.000597 2021] [authz_core:error] [pid 6591] [client 24.187.100.235:10720] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/index.php
[Thu Apr 15 16:39:47.696278 2021] [authz_core:error] [pid 6102] [client 24.187.100.235:10719] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/index.php
[Thu Apr 15 16:39:45.560440 2021] [authz_core:error] [pid 7212] [client 24.187.100.235:10717] AH01630: client denied by server configuration: /home/selfabso/public_html/app/install/index.php
[Thu Apr 15 13:35:27.380585 2021] [authz_core:error] [pid 17184] [client 24.187.100.235:9138] AH01630: client denied by server configuration: /home/selfabso/public_html/app/index.php

These only appeared after the fact when I tried to access these directories directly from a browser.
Click to expand...
Those errors arent errors. You are not supposed to access those pages. That's why you get denied by configuration. So these are not actual error you have got causing 500 internal server error.

I have one suggestion, remove .htaccess or rename it. If the site loads once after, then there is something in .htaccess that host forbids.
 
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