• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • 😌 This community is user driven. Be polite with other users.
    • 👉 Is required to purchase a Chevereto license to participate in this community (doesn't apply to Pre-sales).
    • 💸 Purchase a Pro Subscription to get access to active software support and faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • ✅ Confirm that the server meets the System Requirements
    • 🔥 Check for any available Hotfix - your issue could be already reported/fixed
    • 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

Fresh Install / Remote Data Deletion

Status
Not open for further replies.
M

Mortgage

Chevereto Member
Hello,

Part 1:
I wish to do a full fresh install of Chevereto to remove old files, code and whatever due to a lot of files are from older versions of Chevereto (dating back to 2017).

What's the recommended (and safest) way to proceed with this?

Would it be a simple case of delete all files/folders in public_html upload the latest files (v3.20.13) and just use the same database when setting up? As all images are DB-side, nothing is file related? I use BunnyCDN + TMDHosting.

Part 2:
I've noticed two database tables: deletions and queues should these be empty? The queues table has 3668 entries since 2018-03-11 and 11902 entries since 2017-12-15 is this normal? A cron_job is set up for cli.php every 5 mins.

Part 3:
Extra support: If I purchase this would this cover debugging why remote deletion doesn't work? BunnyCDN said they allow/support remote deletion but it's never worked and always done this manually.

It's close to this thread: https://chevereto.com/community/threads/images-not-deleted-from-sftp-external-storage.11093

error_log file:
Passkey: CmwZ5JG6N^tj$4i$

View secure message

secureshare.support

*The private link that you received works only once, then disappears forever.
 
Sort by date Sort by votes
Mortgage said:
Would it be a simple case of delete all files/folders in public_html upload the latest files (v3.20.13) and just use the same database when setting up? As all images are DB-side, nothing is file related? I use BunnyCDN + TMDHosting.
Click to expand...
Yes, it should work.

Mortgage said:
I've noticed two database tables: deletions and queues should these be empty? The queues table has 3668 entries since 2018-03-11 and 11902 entries since 2017-12-15 is this normal? A cron_job is set up for cli.php every 5 mins.
Click to expand...
Queues should be empty, if not it means that the cron isn't running properly or failing to remove the files on runtime.

Mortgage said:
Extra support: If I purchase this would this cover debugging why remote deletion doesn't work? BunnyCDN said they allow/support remote deletion but it's never worked and always done this manually.
Click to expand...
Extra Support will cover that situation.
 
Upvote 0 Downvote
Dear @Mortgage,

Unfortunately, this ticket has more than 14 days without a reply or feedback from you. We will now consider this ticket abandoned and its status is now closed.

Please, don't hesitate to create a new ticket if this matter is still causing you trouble. If this is already solved you can ignore this message.
 
Upvote 0 Downvote
Status
Not open for further replies.
Back
Top