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  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Failed to update at 3.15

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https://chevereto.com/community/threads/common-conflicting-issues-and-error-handling.4280/

White page = server hiding the error responses.

When you get a white screen these are the common cause:
  • Chevereto stopped execution due to a fatal error
    In this case, you will only see a white screen with no data. Most likely is an error related to a missing library or things that you will need to fix in your server. In some cases, this is triggered when you don't upload some files to the server (script files).
  • Your php.ini settings are not allowing to show errors
    php.ini file settings could be restricting errors to be shown (display_errors = 0 mutes the output, log_errors = 0 disables error log).
In a production environment is normal to do not display the errors in execution, instead, the errors are logged in the server's error_log file which will have all the needed information of error that just happened. If you don't have an error log file you should configure your server to store those logs.

You need to get the error, then post it here to guide you.
 
Unfortunately, this ticket has more than seven days without a reply or feedback from the original poster. We will now consider this ticket abandoned and its now closed.

Don't hesitate to create a new ticket if this matter is still causing you issues.

Ticket closed.
 
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