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email change not working

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L

liss

Chevereto Member
Website URL
<private>

Chevereto version
3.9.3

Description of the issue
a user asked to change his email which i did
and when he clicks on the link he received by system he keeps getting following error

You either don't have permission to access this page or the link has expired.
Go to homepage
 

Attachments

  • Skärmklipp.JPG
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Most likely there is an issue with tokens. Try the following:

1. Wipe all cookies from your website (client browser).
2. Try demo.chevereto.com
2. Ask your client to try demo.chevereto.com (to check if is a client issue or a bug)

Cheers,
Rodolfo.
 
this is the reply from the user

Tested the link using Internet Explorer, which I never used before, the same results.
"Request denied.
You are not allowed to visit this page, or the link is dead.
Go to the homepage "

p.s: does the link have an expiry period? if yes then how long?
 
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