• Welcome to the Chevereto User Community!

    Here, users from all over the world come together to learn, share, and collaborate on everything related to Chevereto. It's a place to exchange ideas, ask questions, and help improve the software.

    Please keep in mind:

    • This community is user-driven. Always be polite and respectful to others.
    • Support development by purchasing a Chevereto license, which also gives you priority support.
    • Go further by joining the Community Subscription for even faster response times and to help sustain this space
  • Chevereto Support CLST

    Support response

    Support checklist

    • Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • Confirm that the server meets the System Requirements
    • Check for any available Hotfix - your issue could be already reported/fixed
    • Read documentation - It will be required to Debug and understand Errors for a faster support response

Can't login or reach dashboard after upgrade

H

hagmund

Chevereto Member
🎯Description of the issue

I can't login to the dashboard. After clicking the login button the site loops back to the login page and I'm still logged out.

▶🚶‍Reproduction steps

Happens every time. And it started after upgrading to 3.12.4. Cookies has been cleared and even tried from another computer with the same result.

😢Unexpected result



📃Error log message
 
Sort by date Sort by votes
Correction: You are running Chevereto 3.14.1 (not 3.12.4).

I signed up to your website but the confirmation email never arrived so I can't test anything. As you are unable to enter the dashboard panel, you will have to provide me server access to check the issue directly.

Send access to REDACTED

Kindly provide:
  1. Server access credentials
  2. Website path (ie: /home/user/....)
  3. A link to this topic
 
Upvote 0 Downvote
I've detected an issue in your website, it seems that your proxy setup (CloudFlare) in conjunction with the (not) HTTPS setup is not allowing to store cookies.

Even removing all the cookie options (secure, httponly, etc) it fails to store the cookie:

1579552287260.png

After login, the highlighted cookie gets filtered. The issue seems to be the secure flag (although the software is explicit declaring secure=off your setup is forcing the secure flag). The setcookie instruction is just a HTTP header, your proxy is not configured properly.

Either disable any HTTPS/secure setting at CloudFlare or enable HTTPS in that domain.
 
Upvote 0 Downvote
Hi Rodolfo,

Thank you very much for your help. I'll either disable HTTPS or try to enable it inside the installation as well (it was set to automatic now and not forced). The weird thing is that nothing was changed from my side other than updating the installation, then it stopped working.

Thanks again!
Best regards, Linus
 
Upvote 0 Downvote
3.14 stopped using session for login. It is all cookie based now. That's why the thing panics for little details.

Let me know if you managed to get it fixed.
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top