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Album Delete

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Hi,

I created an account (support) into your website and I uploaded some images to some albums. I tried to trigger the issue described, but I was able to delete albums without any problems so this is not reproducible, meaning that is a local issue affecting that particular content.

From here, there's only 2 alternatives: Debug on your own and pass me the error response (the back-end error, not the front error) or simply provide me access to the server, indicating the user and the content with this issue.

If you want me to debug it, provide the following to REDACTED
  • A link to this ticket
  • Website URL
  • Server access credentials
  • Website path (server).
To debug on your own, go to dashboard/settings/system and enable PHP Error reporting, then enable debug mode 3: https://chevereto.com/docs/debug (save the file), then go to the conflicting page, open the browser console (Ctrl+Shift+I), Network, XHR, then issue the delete operation. You will see a POST to /json with request/response body. I need the JSON response emitted by the system, if the response is just "general error' I will need access to your server's error log.

Cheers,
Rodolfo.
 
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I appreciate your feedback but I need to debug the system on my own to detect the problem here. This is not a reproducible issue.

Provide access to the server and the account to test, otherwise limit your delete tasks until you get a bigger machine.
 
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