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3.14.0 & Cloudflare

Piers

Piers

Founder licence
🎯Description of the issue

After updating to 3.14.0, the IP checking function appears to cause issues with Cloudflare. I have one website on this version (internal errors) and one website on the previous version (working as expected). The Cloudflare settings are the same for both and the hosting settings are the same for both. Is there any way to disable this feature?

▶🚶‍Reproduction steps
  1. Disable Cloudflare and the website works again.
😢Unexpected result

An internal server error.

📃Error log message

N/A
 
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Hi @Piers, long time since I didn't see you around.
Piers said:
After updating to 3.14.0, the IP checking function appears to cause issues with Cloudflare.
Click to expand...
3.14.0 actually removed any of the workarounds used to determine the visitor IP. The software now relies in the value present in $_SERVER['REMOTE_ADDR'] and it doesn't touch anything else.

You should provide the error_log associated with that Internal server error (500 - Internal server error is the response status, you should provide the actual server error log associated with the alleged request).
 
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Cheers for the quick response - didn't want to hassle you over FB for technical support. I've managed to resolve the issue by rebuilding Apache. You should probably include a mention of mod_cloudflare (https://support.cloudflare.com/hc/en-us/articles/200170786) in the Chevereto documentation (couldn't see it mentioned with a quick read through). 3.14.0 now shows the correct IP after using mod_cloudflare.

Feel free to close the ticket.

PS: Hope your family and friends are staying safe.
 
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Piers said:
You should probably include a mention of mod_cloudflare (https://support.cloudflare.com/hc/en-us/articles/200170786) in the Chevereto documentation
Click to expand...
You are right, I only included a little mention in the dashboard homepage, at the bottom. Now there's a mention in the documentation: https://chevereto.com/docs/requirements#real-connecting-ip

Piers said:
PS: Hope your family and friends are staying safe.
Click to expand...
We are fine, but I could write a book about what's going on in this country. Thank you for caring.

Piers said:
Meant to ask: Is this ticket public?
Click to expand...
Yes, all tickets are public.

Glad to know you find the solution, and that you keep enjoying the software.
 
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