3.1.1 Errors - images over 2meg

[tibbie]

Hi,
although I have made settings 20mg max, and image 2 mg and over gets this message.

Error report

• P1000078.JPG - Server error (Internal server error)

Am on apache server, snaphoard.com

 

[Rodolfo]

Check the server error log what it says?

 

[tibbie]

It is empty.

 

[Rodolfo]

That log will be really helpful. Try to ask your hosting company to enable it.

 

[tibbie]

Hi,
per the hosting company it is on and I have tested by creating an error - reported fine.

I am happy to give you access to my site/server if useful.

 

[Rodolfo]

Most likely the issue is that the requests over 2MB take too long so the network connection is closed.

 

[tibbie]

Hi, these are my settings - 300 seconds should be enough I would have thought.

BTW the upload always stops at 97,98, or 99% no matter how big the file is - if executing time was the problem would you not expect stopping at different percentages according to size of file?

Quite happy to give you access to site if useful.

• Chevereto version 3.1.2 on G\ Library 1.0.10
• PHP version 5.4.26
• 
  
• MySQL version 5.1.73-cll
• MySQL server info Uptime: 2343327 Threads: 4 Questions: 72957565 Slow queries: 4 Opens: 156858 Flush tables: 1 Open tables: 64 Queries per second avg: 31.134
• GD Library Version bundled (2.1.0 compatible) JPEG:1 GIF:1/1 PNG:1 WBMP:1 XBM:1
• File uploads Enabled
• Max. upload size 30 MB
• Max. post size 20 MB
• Max. execution time 300 seconds
• Memory limit 32 MB

 

[Rodolfo]

Most likely network issues. When you want to upload something the system has a limited time to complete this process. Bad network (internet speed, server network, etc) highly affects this.