• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • 😌 This community is user driven. Be polite with other users.
    • 👉 Is required to purchase a Chevereto license to participate in this community (doesn't apply to Pre-sales).
    • 💸 Purchase a Pro Subscription to get access to active software support and faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • ✅ Confirm that the server meets the System Requirements
    • 🔥 Check for any available Hotfix - your issue could be already reported/fixed
    • 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

"Something went wrong"

Version
4.0.12
PHP version
8.3.3
Database driver
MariaDB
Database version
10.6.16
Web browser
Brave
Can you please help me if I give you the FTP access? I have set up the PHP error log. Unfortunately it is not displayed or inserted.
 
Check the path in app/env.php. If not, set it and restart your PHP. Make sure PHP has permission to write at this path.
Code:
'CHEVERETO_ERROR_LOG' => '/path/to/error.log',
After uploading this image, you will receive an alert and the details like this
Something went wrong • Incident ID:64c6704f309cd
Then go to the error log and check it.
Use this command to search for the log if you really can't find it.
Code:
grep -r "Incident ID:64c6704f309cd" /path
 
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