Image upload issue, possibly image size related..

[Aesgarth]

🎯Description of the issue

Uploading only works for smaller images. I have max file size set to 30MB in the dashboard and 64MB in my PHP settings, using the following in .htaccess:
php_value post_max_size 64M
php_value upload_max_filesize 64M
php_value memory_limit 150M

This has only become an issue in the last day or so, since my host completed a platform migration. I have no idea what has changed.

▶🚶‍Reproduction steps

1. Click start uploading
2. Select image(s)
3. Click upload - everything is still normal at this point and images appear to upload ok, and gets to 100%.
4. larger images fail to upload, smaller ones seem ok.

😢Unexpected result

Images not uploading, seems to only be a problem for larger images (> ~3mb) - smaller ones seem to upload fine If multiple images are selected it will only upload the smaller ones but will say

Upload complete
Uploaded content added to xxxxx


📃Error log message
-----------------------------------------------------
No image have been uploaded
Some errors have occured and the system couldn't process your request

-----------------------------------------------------

Error report

• 
  
• 20180923_111455.jpg - Server error (Internal server error)

------------------------------------------------------
Copy&paste from PHP error log:

[18-Dec-2018 09:54:07 Europe/London] PHP Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 12096 bytes) in /storage/content/********************/public_html/uploader/app/lib/classes/class.upload.php on line 330

 

[SirMoo]

Just as the error says. You'll need to increase your php memory. Change it to 128mb. In modern cPanel installs there can be multiple places you need to change this. I'd ask your host.

Also, please update your PHP version to support a safer web. 5.6 expires in 12 days. http://php.net/supported-versions.php

Edit: Wait... you're using Chevereto 1.0.9? You sure?

 

[Aesgarth]

Thanks!

Chevereto Free:1.0.9

I don't have cPanel with my current host, My only means of altering PHP settings are via .htaccess, where I have it set to 150MB - this is clearly not working... Having looked at the dashboard it says it's 96MB. I guess this is yet another reason to change host....

I've updated my PHP version to 7.0.32

 

[SirMoo]

Do you by chance have a different .htaccess memory limit set in the public_html folder? Do you directly have access to modify your php settings outside of .htaccess?


7.0 is also End of Life. It's no longer secure. You need to update to atleast 7.1 which security will expire in a year. You can read more here: http://php.net/supported-versions.php

 

[Aesgarth]

memory limit is set the same. I do have some access to settings but only off/on, no control over post size, memory limit etc outside of .htaccess

I've contacted my host about changing it but i don't expect a helpful reply.

edit: i'll change to PHP 7.1 or higher later on - I can do that... thanks for the advice.

 

[SirMoo]

How much actual ram do you have?

 

[Aesgarth]

Unfortunately I have no way of finding that out.

 

[Tierri Lopes]

You fixed it?
I went to try it, uploaded a 8.79MB and a 20.0MB gif just fine

 

[Aesgarth]

Sorry for not updating, I didn't fix it as such, I moved it to a different host. The PHP memory limit was the issue and i have so far not managed to resolve that with my original host.