• Welcome to the Chevereto user community!

    Here users from all over the world gather around to learn the latest about Chevereto and contribute with ideas to improve the software.

    Please keep in mind:

    • 😌 This community is user driven. Be polite with other users.
    • 👉 Is required to purchase a Chevereto license to participate in this community (doesn't apply to Pre-sales).
    • 💸 Purchase a Pro Subscription to get access to active software support and faster ticket response times.
  • Chevereto Support CLST

    Support response

    Support checklist

    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
    • ✅ Confirm that the server meets the System Requirements
    • 🔥 Check for any available Hotfix - your issue could be already reported/fixed
    • 📚 Read documentation - It will be required to Debug and understand Errors for a faster support response

Troubleshooting Twitter Preview

LEckley

💖 Chevereto Fan
Hi Guys,

Does anyone have a good method for troubleshooting why Twitter is refusing to provide an image preview?

Facebook has a developer tool which works well, but I am coming up short find a similar tool for Twitter.

Presently when sharing an image from one of my sites the preview card shows up on the Tweet, however the actual image never shows in the previewer.

Testing thus far...
  • Confirmed working on Chevereto Demo
  • Confirmed working on another Chevereto website not hosted by me.
  • Cleared .htaccess for the external storage server, no change (The mirror is running Apache)
  • Grabbed the working image from the demo and tried on my site, no cigar (Thought maybe it was a size issue, etc.)
Thoughts?
 
Alright, issue resolved.

It came down to the IPs being listed in Twitter's documentation being incomplete/incorrect. Once I looked up their ASN and did a bit of digging I located their correct IP ranges and made the applicable changes resulting in everything now working correctly.
 
Back
Top