License approval

Robert Watcher

Core license
License owner
Joined
Jun 7, 2018
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#1
It states on the website that license approval takes place right away. Just wondering how long it takes normally after the License Agreement has been filled out? Hours, Days? Thanks.
 

Rodolfo

Chevereto Developer
Chevereto Staff
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#2
Most of the time it takes less than 30 minutes but some transactions take longer. It used to be instant, but we had to setup a verification process due to lots of fraud.

Please note that this process is manual and most likely you will get your license activated today.
 

Robert Watcher

Core license
License owner
Joined
Jun 7, 2018
Messages
5
Likes
1
Points
53
#3
Most of the time it takes less than 30 minutes but some transactions take longer. It used to be instant, but we had to setup a verification process due to lots of fraud.

Please note that this process is manual and most likely you will get your license activated today.
Thank you so much. I appreciate your timely response.

Rob
 

Robert Watcher

Core license
License owner
Joined
Jun 7, 2018
Messages
5
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#4
I guess the biggest concern of mine is that after I sent the Licence form last night, I did not get a confirmation that the form was received, and the same this morning when I contacted Support to verify that my license request was received. How can I know that the Support received anything from me? It appears that I cannot send a ticket with my enquiry, because I don’t have the license yet. I don’t mind being patient and waiting on the license, I just have no way of knowing it is coming and if not I want to cancel the hosting that I set up for it and get my money back.
 
Last edited:

Rodolfo

Chevereto Developer
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#5
The fact that you submitted license activation with two different order ID maybe reflects two purchases? Stuff like that always trigger more checking and whatnot

I've just asked for your order but please understand that I cannot force a verification. I must get the OK to proceed with licensing.

In any case, feel free to request money back if you have any doubts about this. It will be a shame but you can always use that guarantee.

Cheers,
Rodolfo.
 

Robert Watcher

Core license
License owner
Joined
Jun 7, 2018
Messages
5
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#6
Maybe that is the issue. TMD told gave me an order ID and explained how to submit the license. I did as they requested and then the girl on the chat said she made a mistake and gave me a different order ID and told me just to send another form with the new ID. When I followed up this morning, it wasn’t resending the order, it was just asked Support about why I hadn’t received the license. If the issue is the two orders, how do I best proceed? Or should I just wait for it to be sorted out? Thanks