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    • ⚠️ Got a Something went wrong message? Read this guide and provide the actual error. Do not skip this.
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Issues with www and non-www

JasonCalhoun

Chevereto Member
One of my users reported a problem with their login not working from their iPhone using Safari browser. Login with correct password would send him back to home page and not log him in.

Just now I am experiencing the same problem. I can no longer login in via URL "mydomain.com" however "www.mydomain.com" allows me to login as normal via Safari on iPhone. I tested Chrome on my desktop and had no problem, only on mobile.

However I did notice that on my desktop if I login to "mydomain.com" and then go to "www.mydomain.com", I will appear to be logged out and will have to login again on "www.mydomain.com" and vise versa. The logins work, but I have to enter password on both the "www" and non "www" URL as if it is a separate site.
 
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