🎯Description of the issue
Ran Chevereto Free successfully for two years (didnt upgrade the software). Decided it was time to pay for the license as it was starting to work out for me. Purchased license. Used upgrade button in software dashboard and entered license key. Successuly went through the installer. At the end stage, when it was to go back to my system, a blank white page appears. Now the site is fully down.
▶🚶Reproduction steps
Blank white page.
📃Error log message
For privacy reasons, the website url is displayed in this link:
https://tellmenow.today/?5bb33e94dd8686ae#HSdkLpikd85vkG8vBpaeTRW7VN81LwxQdG6KdrcJL9Uu
Obviously I cannot access the software at all and all my other self-hosted apps on the domain are running fine. Chevereto was under a subfolder (domain.com/chevereto).
I enabled php display errors through cPanel and still no errors are shown when loading the page - a white blank screen.
I have checked error logs in cPanel and nothing is showing
I have checked access logs in cPanel and this showed at the time of the upgrade:
After checking from home this evening, this showed in the access logs:
After speaking to hosting company, they have advised the same on their side and without any indication of error, they cannot assist with any additional tweaks to the vps.
Completely baffled, your urgent help would be highly appreciated.
Ran Chevereto Free successfully for two years (didnt upgrade the software). Decided it was time to pay for the license as it was starting to work out for me. Purchased license. Used upgrade button in software dashboard and entered license key. Successuly went through the installer. At the end stage, when it was to go back to my system, a blank white page appears. Now the site is fully down.
▶🚶Reproduction steps
- Upgrade from free version to paid using the installer that it walks you through
Blank white page.
📃Error log message
For privacy reasons, the website url is displayed in this link:
https://tellmenow.today/?5bb33e94dd8686ae#HSdkLpikd85vkG8vBpaeTRW7VN81LwxQdG6KdrcJL9Uu
Obviously I cannot access the software at all and all my other self-hosted apps on the domain are running fine. Chevereto was under a subfolder (domain.com/chevereto).
I enabled php display errors through cPanel and still no errors are shown when loading the page - a white blank screen.
I have checked error logs in cPanel and nothing is showing
I have checked access logs in cPanel and this showed at the time of the upgrade:
Code:
115.124.115.69 - - [29/Nov/2019:14:43:24 +0000] "GET /chevereto HTTP/1.1" 301 247 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xxx.124.115.xx - - [29/Nov/2019:14:43:24 +0000] "GET /chevereto/ HTTP/1.1" 200 362 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xxx.124.115.xx - - [29/Nov/2019:14:43:24 +0000] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xxx.124.115.xx - - [29/Nov/2019:14:43:48 +0000] "GET /chevereto/ HTTP/1.1" 200 362 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xxx.124.115.xx - - [29/Nov/2019:14:43:49 +0000] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xxx.124.115.xx - - [29/Nov/2019:14:45:08 +0000] "GET /chevereto/ HTTP/1.1" 200 362 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xxx.124.115.xx - - [29/Nov/2019:14:45:08 +0000] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
After checking from home this evening, this showed in the access logs:
Code:
xx.13.29.xxx - - [29/Nov/2019:21:12:48 +0000] "GET /chevereto HTTP/1.1" 301 247 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xx.13.29.xxx - - [29/Nov/2019:21:12:48 +0000] "GET /chevereto/ HTTP/1.1" 200 362 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
xx.13.29.xx - - [29/Nov/2019:21:12:48 +0000] "GET /favicon.ico HTTP/1.1" 404 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0"
After speaking to hosting company, they have advised the same on their side and without any indication of error, they cannot assist with any additional tweaks to the vps.
Completely baffled, your urgent help would be highly appreciated.