• Chevereto Support

    Support response

    • πŸ“… Tech Support and Bug Tracking are handled from 14 to 17 CLST. No weekend support. Response time within 14 days.
    • πŸ₯ Community Help is open 24/7 and is entirely user driven. Ask nicely and be polite with other users.
    • 🀴 Extra Support is delivered within 12 hours (average 6 hours).

    Support checklist

    • βœ… Confirm that your server meets the System Requirements
    • πŸ”₯ Check for any available Hotfix - your issue could be already reported/fixed
    • πŸ“š Read documentation - It will be required to Debug and understand Errors for a faster support response

    Requesting help

    • πŸ›Ž Open a Ticket if you need software support or assistance
    • 🐞 Open a Bug if you found something to report
    • πŸ‘‘ Purchase Extra Support to get direct priority email communication and assitance with the developer.

πŸ˜” Abandoned tickets

Community Support tickets that went abbandoned (no activity or feedback) by the person who requested support.

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